This SLA Agrees that you have the right to expect 95% Standard Network and Hardware Uptime up time per month excluding scheduled downtime, notice will be given of this should downtime be necessary.

If we fall below this agreement the following compensation shall be given upon request.

- 90% to 95% uptime = 10% credit
- 80% to 89.9% % uptime = 25% credit
- 79.9% or below uptime = 50% credit

Uptime is defined as a measurable service; we measure Network services by “ping”.

Hardware Services are measured by availability.

In the unlikely event that Hardware and Network services should fail at the same time, this is considered as one instance of downtime, and not two.

No other compensation shall be given for loss of data or business because of scheduled downtime